Privacy Policy

Last updated: November 2019

PersoniCom, Inc. (“PersoniCom”), the provider of the PersoniCom services, has created this privacy policy in order to demonstrate our firm commitment to customer privacy and confidentiality. PersoniCom takes data privacy very seriously. We work diligently to protect confidentiality, restrict transfer of personal data, incorporate technical safeguards and appropriate security policies, and identify privacy implications in new service offerings.

This privacy policy explains who we are, how we collect, use and share Personal Information on our personalized video platform and the related features and services, and on our website, as well as how you can exercise your privacy rights.


The PersoniCom platform is a leading personalized, interactive video service (the “Services”) used by businesses to deliver hyper-relevant communications and advertisements to their customers. PersoniCom, Inc. is a company headquartered in the State of Illinois in the United States (“we,” “us,” “our,” and “PersoniCom”), which was originally founded in 2003 as Extended Data Solutions, Inc.

The Services enable our Customers to, among other things, create and send personalized video campaigns and display video advertisements. We also provide other related services, such as video and audio production services and data analytics.


A.      Information You Provide to Us

In the course of engaging with the Services, you may provide Personal Information about you and your Customers. When registering for the Services via our website or through a separate services agreement with PersoniCom, you may provide information such as your name, company name, email address, phone number, password or information typically available as “Public Profile” information on social network sites. If you subscribe to the Services, you may also need to provide us with billing information, such as your credit card details and billing address. PersoniCom will also maintain a record of your billing transactions and purchase details.

In addition, you may provide content for use with the Services including video files, graphic files, audio files, data and text which may contain Personal Information about you and your Customers. Do not upload or transfer any Personal Information which is not required to register for or enable the Services. As an example, if you are creating and sending a personalized video campaign which requires your Customer’s first name, payment amount  and due date to be displayed in a video, please do not provide us with extraneous identifiable information about your Customer, such as their password, account number, payment information, billing address or full name.

B.      Information We Collect Automatically

PersoniCom collects non-personally-identifying information that web browsers and servers typically make available, such as the operating system, language preference, browser type, referring site, and the date and time of each visitor request, for the purpose of better understand how PersoniCom visitors use the website and Services. We may use various technologies including cookies, pixels and web beacons. These tracking technologies allow us to collect data about the performance of the Services, including metrics related to email deliverability, email opens, email link clicks, video views and interactions with buttons and other controls within individual videos. This information allows us to enhance the Services through continued development of useful features and functionality. From time to time, PersoniCom may release non-personally-identifying information in the aggregate, by publishing reports on trends in the usage of the website and Services. PersoniCom also may collect potentially personally-identifying information such as Internet Protocol (IP) addresses, however we do not use such information to identify visitors, and do not disclose such information, other than under the same circumstances that we use and disclose personally-identifying information, as described below.


We do not sell or rent your personal information. We use the information we collect or receive to provide the Services, and enable specific tools, features and analytics of the Services and provide support and maintenance for the Services. We may use your email address to send you Service-related notices (including any notices to enforce the terms of our Services agreements, to collect debts, to prevent misuse of the Services, or as may be required by law). We may share your personal information with third party providers required to deliver the Services, such as email service providers, provided that the receiving entity will comply with this Privacy Policy. If the Services are transferred to another entity via a merger, acquisition or any other structural change, we may be required to transfer your personally information to another entity, provided that the receiving entity will comply with this Privacy Policy.

We may use your contact information to send you marketing messages. If you don’t want to receive these messages, you can opt out by contacting us as described below or by clicking the unsubscribe link in the message. If you correspond with us by email, we may retain the content of your email messages, your email address and our responses. When you grant PersoniCom “app permissions” via social network sites, your permission grant is stored in the PersoniCom system and any subsequent use of the PersoniCom services through the same social network will not require subsequent permission grants, regardless of which specific PersoniCom customer program is being used. You can remove PersoniCom app permission grants at any time via the social network site.


The website and the Services may contain links to other web sites or services. PersoniCom is not responsible for the privacy practices or the content of these other websites or services. Please check the policy statement of these other websites or services to understand their policies. Customers and visitors who access a linked site may be disclosing their private information. It is the responsibility of the user to keep such information private and confidential.


PersoniCom and our hosting providers have advanced security measures in place to provide industry standard security and help protect against unauthorized access, loss, risks of theft, misuse, and alteration of personal information. Despite our security measures to protect your privacy, we cannot guarantee that the Services will be immune from unauthorized access to the information stored therein. Should any security breach render a likely risk to data privacy, we will promptly inform the relevant data subjects.

We retain personal information no longer than required for operation of the Services, including billing, analytics, record keeping and other legitimate business or legal purposes. You can contact us using the email address below if you have a question about deleting your personal information at any time.


The PersoniCom Services and website are not intended or for use by children under the age of 16 and we do not knowingly collect personal information from children under 16. If we become aware that any information from children has been collected through the Services or website, we will promptly delete it.


If you don’t want to receive marketing messages from us, you can opt out by contacting us as described below or by clicking the unsubscribe link in any such message.

Please note that some communications such as account or billing notifications, or service notices are required for operation of the Services. To opt-out of such message, please contact us at the email address below.

If you are not a customer of the Services or visitor to the website, but believe your personal information has been provided for use with the Services or website and you would like to request removal, you can contact us at the email address below.

If you would like to update or change your personal information stored by PersoniCom, or discontinue your use of the Services and request deletion of your information, you may do so by contacting us at the email address below.


If have any questions, concerns or requests regarding this Privacy Policy, please contact us at

The PersoniCom Services and website are located on servers in the United States, so your information may be transferred to, stored, or processed in the United States. Your use of the Services or website constitute consent to the transfer, storage and processing of such information in accordance with this Privacy Policy. Our hosting service providers commit to confidentiality and security compliance in accordance country-specific data protection laws.

PersoniCom reserves the right to modify this Privacy Policy at any time, with any modifications taking effect 10 days after we notify you via email or posting a notice of changes to the Privacy Policy on Use of the PersoniCom Services is subject to the Terms of Service.